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My Safe Florida Condominium Pilot Program State of Florida Department of Financial Services (DFS)
Mitigation
Prime Contractor: Tidal Basin
Project Dates: August 2024 - December 2025
Project Overview The State of Florida Department of Financial Services (DFS) created the My Safe Florida Condominium Pilot Program to support eligible condominium associations in strengthening their properties against hurricane-force winds. The program aimed to enhance building resilience while helping associations qualify for potential insurance premium reductions through verified wind mitigation improvements. By providing access to inspections and financial assistance, the initiative created a structured pathway for associations to identify vulnerabilities and implement protective upgrades. Eligible associations received free inspections to evaluate existing hurricane-resistant features and identify recommended improvements. Following the inspection, associations could apply for grants to implement approved wind mitigation measures. Funding was provided through a reimbursement model, with grants issued after authorized improvements were completed and validated through a final inspection. This structured approach ensured accountability while accelerating resilience efforts across participating communities.
More than 11 K website visits were recorded on launch day 750+ accounts created in the first week
Be stronger than before
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Case Study My Safe Florida Condominium Pilot Program | State of Florida Department of Financial Services (DFS)
Solution
Tidal Basin served as the project manager for the program and provided comprehensive administrative and operational support. We developed and implemented a customized application intake process using our proprietary case and grant management software, Phoenix OneCase®. This allowed for streamlined submission, eligibility review, inspection coordination, and grant processing. In addition to managing the project lifecycle, we provided contact center support to assist applicants with technical questions, application guidance, and status updates.
We designed and developed a program website serving as the central hub for condominium associations seeking mitigation assistance. After establishing the branding, we developed wireframes and site architecture and handled both front-end and back-end development to create a seamless, user-friendly experience. Key features included multilingual support, advanced analytics integration for in-depth performance and user behavior tracking, and enterprise-grade security protocols. Our team oversaw wind certification entities responsible for conducting inspections and reconciled inspection invoices as applicants progressed through the program. To ensure transparency and effective stakeholder communication, we designed and deployed data dashboards that transformed program data into comprehensive, real-time reports for staff and leadership. Beyond core project management functions, Tidal Basin drafted the program’s implementation plan and developed the inspections Request for Proposals. We maintained responsibility for monthly administration and oversight, ensuring compliance, operational consistency, and program integrity throughout the pilot phase.
Resillience Delivered
The program generated significant demand immediately upon launch. Within the first week, more than 750 accounts were created and 174 applications were submitted. On launch day alone, the website received more than 11,000 visits, reflecting substantial interest from condominium associations statewide. Due to the high volume of applications and limited grant obligations, the application portal closed just five days after launch. Ultimately, 165 initial inspection applications were approved during this phase of the program.
Through strategic planning, scalable technology, and integrated program management, Tidal Basin successfully supported the rapid deployment of hurricane mitigation resources. The My Safe Florida Condominium Pilot Program demonstrated an effective model for delivering high- demand resilience funding while maintaining accountability, transparency, and measurable impact for participating communities.
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