Case Study Vaccine Program Management Services Florida Division of Emergency Management Services and Florida Digital Services
Challenge
During the global COVID-19 pandemic, the State of Florida required a mass roll-out of vaccinations, the size and extent of which had not occurred in the state’s history. With the death toll rate rapidly rising, the state needed assistance with the following initiatives:
• Vaccine logistics and distribution • Program and project management • Onsite staff support • Information systems and IT infrastructure • Public outreach
• Call center services • Case management • Security planning • Financial reimbursement
The timeline was accelerating quickly and the state needed help.
February 5, 2020 – The CDC began shipping laboratory test kits, “CDC 2019-nCOV Real Time RT PCR,” to select domestic and international laboratories.
March 13, 2020 – The U.S. Federal Government declared a nationwide emergency.
March 27, 2020 – The Trump Administration signed the Coronavirus Aid, Relief, and Economic Security (C.A.R.E.S.) Act into law.
December, 24 2020 – More than one million COVID-19 vaccine doses had been administered in the U.S. in just 10 days to healthcare workers and senior citizens in long-term care facilities with the goal of vaccinating every person as soon as enough vaccines become available.
January 10, 2020 – The World Health Organization (WHO) announced that an outbreak in Wuhan, China was caused by the 2019 Novel Coronavirus, and published information about this virus.
*https://www.cdc.gov/museum/timeline/covid19.html
Solution
We provided a statewide helpline for all 67 Florida counties
Tidal Basin deployed more than 160 field staff to assist Florida with managing the vaccine distribution process, as well as developed and enacted program processes and data integration and distribution. Our team installed leadership in Florida’s Emergency Operations Center (EOC) to provide strategic advice and management, including daily operations
at sites, technology solutions, call center scheduling, on-site staff support, training, etc. The Tidal Basin team worked closely with the state communications team on messaging, ensuring that counties who opted-in to the program understood the processes and that the public understood the patient journey.
Within 48 hours we established a call center
tidalbasingroup.com
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