Florida Emergency Rental Assistance Program

Case Study Emergency Rental Assistance Program Florida Department of Children and Families

Resilience Delivered

Tidal Basin is responsible for overseeing and delivering the following services:

Average of over $6 M in cumulative daily benefits to 1,000+ unique applicants

• Grant management • Case management • Applicant intake and eligibility • Technology solutions • Payment processing • Monitoring and compliance with all federal requirements • Document management • Quality Assurance / Quality Control

• Required reporting (state and federal) • Call center management • Marketing and branding services • Stakeholder engagement and coordination • Public outreach • Training • Website development and maintenance • In-person application assistance

Success-at-a-Glance

Managed 16 state offices in two cities

n Designed a custom application portal for tenants and landlords n Launched a flexible training curriculum for in-person and remote employees n Customized a program website with pre-screening questionnaire, applicant resources and guides, and fraud reporting n Developed accessible language interpretation for LEP and hearing-impaired applicants n Implemented paper, phone, and in-person application options for those who are unable to access or use technology

tidalbasingroup.com