Housing Inspection Services Program (CONUS/OCONUS)

Case Study Housing Inspections Services Program I Federal Emergency Management Agency (FEMA)

Resilience Delivered

Key Program Accomplishments:

Readiness • Developed 54 inspector training courses using tablet, video, and workshops • Held 317 classroom trainings in 35 states • Trained 13,579 inspectors • ISO 9001:2008 and ISO 9001:2015 certified Adjudication • 13,000 inspectors in-processed, fingerprinted, and trained in four weeks Disaster • Executed 37 task orders with 1,521,009 inspections • During the 2017 Hurricane season, task order awards exceeded $300 million. Completed more than 1 million disaster housing inspections in less than 100 days • In-processed 16,000 inspection contractors. Badged 9,000 inspectors in 90 days • Deployed an average of 404 inspectors per task order

Vanguard developed specific solutions to address the services required to complete the inspections throughout the aforementioned disasters. Our successes include:

• A ccess Standby/Deployment Database with automated callouts to inspectors that streamlined deployment process. We deployed 2,590 inspectors to Texas and met all production requirements. • D eveloped an adjudication and training center to register, brief, train, fingerprint, badge, and deploy 9,000 inspectors. • P lanned and prepared situation reports to capture/map damages utilizing data for mission planning and task order execution. We also prepared Incident • V anguard’s health, safety, and security manager coordinated with our planning team to identify and report on health-, safety-, and hazard-related issues that could impact field and support staff. • R ecruited, trained, badged, and deployed 12 full-time surge staff to disaster field offices across Florida. • D eveloped a more efficient and streamlined process to activate and deploy inspectors by fully implementing a scanner check-in process, enabling Vanguard to increase the number of inspectors with work. Action Plans for daily meetings to coordinate field operations teams. • V anguard’s field training team provided logistics support and all training through an expedited approach that focused on Tablet Time training as opposed to traditional classroom training.

• V anguard’s logistics/systems manager prepared and shipped all tablets to lead field office, and our team provided remote and field tech support for all inspectors and operations staff. • V anguard’s planning team coordinated pre- and post-landfall disaster impacts, including data and maps showing María impacts on population, housing, infrastructure, lodging options, and power availability. Situation reports and daily incident action plans were used to widely disseminate these decision- support tools. • D eployed a task order manager to oversee the adjudication center and field training manager. • S tood up an adjudication and training center for Puerto Rico and streamlined the process for receiving, briefing, fingerprinting, badging, and training 5,860 inspector candidates in a 60 days. This involved hiring Spanish-speaking staff, installing badging and processing equipment, and providing Vanguard staff support. • H igh priority was given to hiring local inspectors and setting up base camps to ensure housing for inspectors.

Task orders exceeded $300 M with more than one million inspections completed

tidalbasingroup.com