Demonstrated Starlink Experience Tidal Basin provides exceptional Starlink communication systems support and expertise for states, counties, and governments. Some of our recent experience includes the following projects.
When facilitating Starlink management, Tidal Basin deploys the same staff as often as possible. This ensures continuity in our response and allows us to lean on the experience and knowledge built by these team members from previous deployments. Many of the experts who deploy for Starlink are the same team members who were on the initial Hurricane Ian deployment, building the program from the ground up. Team members have varied backgrounds including emergency management, public safety/first responders, and information technology experts. Hurricane Ian Provided technical support and monitoring to over 15 K users at hotspot locations and deployed sites Purchased 1277 Starlink units for the State of Florida
Florida Division of Emergency Management (FDEM) FDEM-ESF20 Hurricane Ian Starlink Deployment Disaster Type: Category 4 Hurricane
On September 28, 2022, Hurricane Ian, the first Category 4 hurricane to impact Southwest Florida since Charley in 2004, became the deadliest hurricane to strike Florida since the 1935 Labor Day hurricane – causing 157 fatalities, with 146 of those in Florida. Tidal Basin was called in to support the Florida Division of Emergency Management (FDEM), under Emergency Support Function #20 Cybersecurity, with program management, deployment and demobilization, technical support, business analysis, user acceptance testing, inventory management, and logistics management of critical communications systems in Southwest Florida. The project’s goal was to provide internet and cellular communications to the government, essential businesses, and the public in locations where infrastructure had been impacted or destroyed by the hurricane.
Public Hotspot Locations Our team deployed Information Technology (IT) Help Desk staff and satellite communications equipment to 20 public locations to create public hotspot communications sites in Ft. Myers Beach, Sanibel Island, Captiva Island, Pine Island, and Bokelia. Hotspot locations provided a critical lifeline for residents, visitors, and workers in heavily impacted areas by providing internet and cell phone communications, enabling the public to communicate with friends and family, insurance agencies, FEMA, and contractors. Tidal Basin
provided technical assistance and human resources to each hotspot location ensuring all equipment was operating effectively and providing support to the publicwithin accessing and navigating the internet. Essential Business Communications Tidal Basin also mobilized and deployed over 600 satellite communications units to governments and essential businesses throughout Southwest Florida. Our team delivered and set up units, provided IT technical support, and tracked and maintained inventory of the units. Rapid Deployment and Staffing Capability During Hurricane Ian, Tidal Basin provided staff at each public hotspot 7 days a week, to assist community members in the State of Florida with accessing the internet and provide any technical assistance needed to the Starlink units.
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