Business Process Outsourcing (BPO) TBCR excels in BPO services, providing clients with comprehensive solutions to optimize their operations, reduce costs, and enhance customer satisfaction. Our BPO services are designed to handle a wide range of functions, from customer support and technical assistance to back-office operations and beyond. Capabilities include:
>2.8 million calls answered by our call centers
• Customer Support: Multi-channel customer support services • Technical Support: Expert technical support for troubleshooting, maintenance, and product assistance • Back-Office Operations: Efficient handling of data entry, processing, and administrative support
• Finance and Accounting: Expertise in financial management, bookkeeping, and accounts payable/receivable • Sales and Marketing: Strategic sales and marketing support
Language Line Services
We provide extensive language support services to ensure clear and effective communication with a diverse client base. Our multilingual capabilities are enhanced through partnerships with leading language service providers, enabling us to offer interpretation and translation services across numerous languages. Functions include:
• Multilingual Agents: Native speakers of English and Spanish, with additional multilingual staff as needed • Third-Party Language Services: Partnerships with language line and Globo for hundreds of languages
• Comprehensive Language Support: Available for both audio and video interpreting • Real-Time Language Assistance: 24/7 availability with extended hours for critical languages
TBCR’s team of industry-leading experts have the demonstrated experience and capabilities to lead large-scale call center response operations. We are specialists in incident and event emergency management, public health emergency preparedness, disaster preparedness, and disaster recovery.
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TB Customer Relations
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