Empowering
TBCR can act as an extension of your contact center. We offer seamless support during volume surges due to unexpected emergencies, program expansions, or other factors. Our skilled agents step in to manage overflow effortlessly, ensuring uninterrupted service and heightened client satisfaction.
Innovative Solutions Our internal case management platform, Phoenix OneCase™ (P1C), allows our team to handle complex cases that entail intricate document reviews and validations, meticulously tracking progress every step of the way. We understand the significance of timely follow-ups with applicants, ensuring their needs are met and questions promptly addressed. Our stringent quality control process guarantees that every case meets the highest standards, leaving no room for errors or oversights. P1C supports:
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>3k P1C cases handled by our contact centers in 2024
• Comprehensive Intake: Ensuring all necessary information is collected accurately and efficiently from applicants • Quality Assurance and Quality Control (QAQC): Rigorous QAQC processes to verify the accuracy and completeness of all applications before submission • Efficient Processing: Streamlining the case management process to move applications quickly and efficiently through the system
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TB Customer Relations
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