Technology
GovTech Solutions
Customer Relations
To guarantee flawless project delivery and rapid surge operations, our GovTech team provides end-to-end operational technology: from 24/7 help desk services and tech integrations to fully managed call centers with 99.9 % uptime.
Software and Technology Our platforms streamline case and grant management, enable field data capture, and ensure real-time reporting so your teams can make data-driven decisions.
• Information Security (InfoSec) • H elp Desk Services (HDaaS) • Managed IT Services (multi-tiered support) • T hird-Party Application Integrations • Consulting, Configuration, Maintenance and Support for Software-as-a-Service (SaaS) and Commercial Off-the-Shelf (COTS) Solutions
• C ustom Software Solutions – Requirements Gathering and Documentation – Planning, Design, and Development – User Acceptance Testing (UAT) – Deployment, Training, and Implementation – Maintenance and Technical Support
Our proprietary cloud-based, dynamic, customizable, workflow and forms engine was built by and for disaster and emergency management professionals to rapidly deploy tools for case, program, and grants management.
Contact Center and Customer Relations We offer a fully managed call routing and customer experience platform, providing inbound and outbound communication channels within a single application. We can also act as an extension of your contact center, providing seamless support during volume surges due to unexpected emergencies.
99.9% uptime guarantee for contact centers 20 M + calls handled by our contact center
• C ontact Center-as-a-Service (CCaaS) • R emote and Traditional Call Center Services • Inbound and Outbound Call Services • C ustom Telephony and Text Messaging Services • A nalytics and Actionable Insights
• F lexible Staff Augmentation and Surge Staffing Models • C ustom Program Support (short- and long-term engagements) • C ase Management, including Application Intake and Status Update • L evel 1 Help Desk Support
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Tidal Basin | MLU Services
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