Technology
GovTech Solutions
Customer Relations
We leverage advanced technology, customized software, and state-of-the-art communication tools, promoting efficiency, collaboration, and transparency— helping our clients make more informed decisions.
Software and Technology Our team specializes in delivering tailored, integrated technology and software solutions that streamline programs and projects, ensuring seamless execution and maximum impact.
• Information Security (InfoSec) • Help Desk Services (HDaaS) • Managed IT Services (multi-tiered support) • Third-Party Application Integrations • Consulting, Configuration, Maintenance and Support for Software-as-a-Service (SaaS) and Commercial Off-the-Shelf (COTS) Solutions
• Custom Software Solutions – Requirements Gathering and Documentation – Planning, Design, and Development – User Acceptance Testing (UAT) – Deployment, Training, and Implementation – Maintenance and Technical Support
Our proprietary cloud-based, dynamic, customizable, workflow and forms engine was built by and for disaster and emergency management professionals to rapidly deploy tools for case, program, and grants management.
Contact Center and Customer Relations We offer a fully managed call routing and customer experience platform, providing inbound and outbound communication channels within a single application. We can also act as an extension of your contact center, providing seamless support during volume surges due to unexpected emergencies.
99.9% uptime guarantee for contact centers
• Contact Center-as-a-Service (CCaaS) • Remote and Traditional Call Center Services • Inbound and Outbound Call Services • Custom Telephony and Text Messaging Services • Analytics and Actionable Insights
• Flexible Staff Augmentation and Surge Staffing Models • Custom Program Support (short- and long-term engagements) • Case Management, including Application Intake and Status Update • Level 1 Help Desk Support
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Tidal Basin Capabilities
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