Technology
GovTech Solutions
Customer Relations
To guarantee flawless project delivery and rapid surge operations, our GovTech team provides end-to-end operational technology: from 24/7 help desk services and tech integrations to fully managed call centers with 99.9 % uptime.
Software and Technology Our platforms streamline case and grant management, enable field data capture, and ensure real-time reporting so your teams can make data-driven decisions.
• Information Security (InfoSec) • Help Desk Services (HDaaS) • Managed IT Services (multi-tiered support) • Third-Party Application Integrations • C onsulting, Configuration, Maintenance and Support for Software-as-a-Service (SaaS) and Commercial Off-the-Shelf (COTS) Solutions
• Custom Software Solutions such as: – Requirements Gathering and Documentation – Planning, Design, and Development – User Acceptance Testing (UAT) – Deployment, Training, and Implementation – Maintenance and Technical Support
Our proprietary cloud-based, dynamic, customizable, workflow and forms engine was built by and for disaster and emergency management professionals to rapidly deploy tools for case, program, and grants management.
99.9% uptime guarantee for contact centers 20 M + calls handled by our contact center
Contact Center and Customer Relations We offer a fully managed call routing and customer experience platform, providing inbound and outbound communication channels within a single application. We can also act as an extension of your contact center, providing seamless support during volume surges due to unexpected emergencies.
• Contact Center-as-a-Service (CCaaS) • R emote and Traditional Call Center Services • Inbound and Outbound Call Services • C ustom Telephony and Text Messaging Services • A nalytics and Actionable Insights
• F lexible Staff Augmentation and Surge Staffing Models • C ustom Program Support (short- and long-term engagements) • C ase Management, including Application Intake and Status Update • L evel 1 Help Desk Support
7
Strengthening Our Nation
Powered by FlippingBook