Discover how Tidal Basin's operational knowledge and real-world experience can help federal agencies with emergency management, program management, and technology solutions.
The Resilience
Blueprint Strengthening Our Nation
Be stronger than before
Wherever your organization stands—preparing for potential emergencies, responding to a disaster, or planning long-term resilience—Tidal Basin ensures every interaction leaves your community, businesses, and people stronger, more resilient, and ready for tomorrow.
Your partner for a stronger tomorrow
At Tidal Basin Federal (Tidal Basin), we know that resilience isn’t just about recovering from challenges—it’s about emerging stronger. Whether you’re preparing for potential risks, responding to a disaster, or rebuilding for the future, we’re committed to equipping communities, organizations, and businesses with the tools to thrive in today’s unpredictable world. Resilience built through expertise The combined Tidal Basin and MLU Services team delivers innovative thinking and integrated solutions to equip organizations and communities with the tools to redefine resilience. • Who we are: We specialize in program management, technology, turn-key logistics and disaster response services, and emergency management consulting. • Our experience: Our team has decades of experience working with federal, state, local, and tribal governments, as well as industries like healthcare, education, energy, entertainment, utilities, and transportation. • What we do: We provide customized solutions for both emergencies and non-crisis programs, combining strategic thinking with cutting-edge innovation.
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An Operating Division of Tidal Basin
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Tidal Basin Capabilities
Preparedness
Emergency Management
Response
From preparedness planning to response and recovery, our team of professionals supports every phase of the emergency and resilience lifecycle. We specialize in navigating complex funding landscapes, providing actionable insights, and meeting governance and compliance challenges head-on.
Recovery
Mitigation
Emergency Preparedness A leader in the field of preparedness planning and analysis, we specialize in strategic thinking and effective management through custom-tailored capability and program assessments, crisis action planning, training, exercises, and after-action reporting. Our preparedness services include:
• Program Assessments • Emergency Operations Plans (EOP) • Comprehensive Emergency Management Plans (CEMP) • Continuity of Operations (COOP) / Business Continuity Plans (BCP) • Threat & Hazard Identification and Risk Assessment (THIRA) • Long-Term Recovery Planning
• Debris Management Planning • Field and Operational Training • Training and Curriculum Development, eLearning, and Computer-Based Training (CBT) • Homeland Security Exercise and Evaluation Program (HSEEP) Consistent Exercise • After-Action Reports (AAR)
$40 B in federally-funded disaster programs managed nationwide
Disaster Response Rapidly deploying our staff within 24-48 hours of activation, our specialists provide scalable, adaptable response support. Our experts are well-versed in all aspects of emergencies, allowing us to respond more effectively and efficiently with support such as:
• Emergency Operations Center (EOC) Support • Incident and Command Center Management • Turnkey Logistics and Disaster Response • Crisis Communications • Temporary Sheltering and Workforce Basecamps
• Temporary Housing Missions • Contact Center Support • Debris Monitoring and Right-of-Entry (ROE) Services • Right-of-Way (ROW) Debris Removal for Public Works and Utilities • Staff Augmentation and Surge Support (field or operations centers)
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Tidal Basin Capabilities
Disaster Recovery We are uniquely familiar with the policies, procedures, and requirements associated with disaster recovery portfolio and grants management services for all federal and state funding sources. Our team has practical experience overseeing federal, state and local efforts, supporting successful disaster recovery initiatives from some of the largest disasters across the country.
We managed over $5 B in CDBG-DR/MIT program funding
• Grant and Program Management • Customized Grant and Case Management Software Solutions • Contact Center Support • Long-Term Housing Recovery • Property Damage Assessments • Cost Tracking • Financial Compliance and Risk Advisory Consulting
• Temporary Housing Missions, including Haul & Install and Group Site Construction • FEMA Public Assistance (PA), Individual Assistance (IA), and 428 PA Alternative Procedures (PAAP) Programs • Sheltering and Temporary Essential Power (STEP) • HUD Community Development Block Grant – Disaster Recovery (CDBG-DR)
Hazard Mitigation Through federal, state, and locally funded hazard mitigation programs, we help communities create forward-thinking strategies to safeguard critical assets. Our team includes former State Hazard Mitigation Officers (SHMOs), lending hands-on experience to our work.
• Hazard Mitigation Plan Development and Updates
• FEMA Hazard Mitigation Assistance (HMA) Programs – Building Resilient Infrastructure and Communities (BRIC)
• Benefit Cost Analysis (BCA) • Environmental and Historic Preservation (EHP) • HUD Community Development Block Grant Mitigation (CDBG-MIT)
– Flood Mitigation Assistance (FMA) – Pre-Disaster Mitigation (PDM) – H azard Mitigation Grant Program (HMGP) – Section 404 and 406 Mitigation
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Tidal Basin Capabilities
Housing
Strategic Advisory and Management Consulting Solutions We combine decades of experience with forward-thinking strategies to deliver solutions that adapt to your needs, ensuring effective preparation, rapid response, and long-term stability.
Community Development
Infrastructure
Strategic Advisory Consulting • Policy Reviews & Development • Program Strategy & Design • Disaster Recovery Framework Design • Procurement Advisory Consulting • Grant Writing & Application Support • Branding & Marketing Services
• Community Outreach and Stakeholder Engagement • Business Continuity and Crisis Management • Crisis Communications • Incident Response Advisory Consulting
We manage over $3.8 B in federal disaster recovery programs, providing relief to households and small businesses
Grant and Program Management
• Grants and Program Management and Implementation Support • Financial Compliance and Risk Management • Quality Assurance/Quality Control (QA/QC)
• Third-Party Compliance Review • Fraud, Waste and Abuse (FWA) Analysis • Project Closeout Support • Post Grant Reconciliation and Audit Support
Case Management
• General and Disaster Case Management • In-Person or Remote Staff • Applicant Intake and Eligibility Reviews & Determinations
• Duplication of Benefits Review • Award Determination and Distribution • Other Applicant Support Services
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Tidal Basin Capabilities
Public Program and Infrastructure Solutions
Our team supports disaster and non-disaster housing and infrastructure programs at all scales, from project initiation to closeout.
Sheltering and Housing Our sheltering and housing solutions are designed to provide immediate relief while building a foundation for long-term, sustainable recovery. We develop strategies that prioritize resilience and meet the unique needs of communities impacted by disasters.
• Temporary Sheltering and Workforce Base Camps • Temporary Housing Haul & Install Missions (RVs and TTUs) • Long-Term Housing Group Site Construction (MHUs) • Tiny Home Communities • Temporary Commercial Structures • Construction Management
• Housing Recovery Programs, including: – FEMA and State-Run Non- Congregate Sheltering (NCS) – FEMA and State-Run Temporary and Long-Term Disaster Housing Assistance – HUD Community Development Block Grant-Disaster Recovery (CDBG-DR) – Immigrant and Unhoused Population Housing Assistance
• Logistics Management • Wrap-Around Services • Damage Assessments and Inspection Services
Community Development and Infrastructure Our extensive expertise in federal, state, local, and tribal regulations is coupled with a deep understanding of complex, braided funding streams. We strengthen communities, accelerating recovery efforts across large-scale disaster response, public health initiatives, and community infrastructure programs.
Public Health and Community Infrastructure
Disaster Recovery and Resilience
HUD Community Development Block Grant-Disaster Recovery (CDBG-DR) FEMA Public Assistance (PA) and Individual Assistance (IA) FEMA Hazard Mitigation Grant Program (HMGP) Emergency Solutions Grants (ESG) Program State Disaster Housing Assistance Programs (DHAP)
Public Health and Pandemic Response
Infrastructure Investment and Jobs Act (IIJA) Home Energy and Household Water Assistance
Solar For All
Broadband and Digital Equity
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Tidal Basin Capabilities
Technology
GovTech Solutions
Customer Relations
We leverage advanced technology, customized software, and state-of-the-art communication tools, promoting efficiency, collaboration, and transparency— helping our clients make more informed decisions.
Software and Technology Our team specializes in delivering tailored, integrated technology and software solutions that streamline programs and projects, ensuring seamless execution and maximum impact.
• Information Security (InfoSec) • Help Desk Services (HDaaS) • Managed IT Services (multi-tiered support) • Third-Party Application Integrations • Consulting, Configuration, Maintenance and Support for Software-as-a-Service (SaaS) and Commercial Off-the-Shelf (COTS) Solutions
• Custom Software Solutions – Requirements Gathering and Documentation – Planning, Design, and Development – User Acceptance Testing (UAT) – Deployment, Training, and Implementation – Maintenance and Technical Support
Our proprietary cloud-based, dynamic, customizable, workflow and forms engine was built by and for disaster and emergency management professionals to rapidly deploy tools for case, program, and grants management.
Contact Center and Customer Relations We offer a fully managed call routing and customer experience platform, providing inbound and outbound communication channels within a single application. We can also act as an extension of your contact center, providing seamless support during volume surges due to unexpected emergencies.
99.9% uptime guarantee for contact centers
• Contact Center-as-a-Service (CCaaS) • Remote and Traditional Call Center Services • Inbound and Outbound Call Services • Custom Telephony and Text Messaging Services • Analytics and Actionable Insights
• Flexible Staff Augmentation and Surge Staffing Models • Custom Program Support (short- and long-term engagements) • Case Management, including Application Intake and Status Update • Level 1 Help Desk Support
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Tidal Basin Capabilities
Tidal Basin by the numbers 4500 + Hurricane Sandy projects managed totaling $17.7B in PA and $2.1B in Hazard Mitigation Grant Program (HMGP) funds for the State of New York 800 Total disaster declarations supported 20 Former Federal Emergency Management (FEMA) Employees
Experience
Public Assistance (PA) Technical Assistance Contract (TAC) Central Region, U.S. Federal Emergency Management Agency (FEMA) Tidal Basin has been a member of the Central Team for the Public Assistance Technical Assistance (PA TAC) contracts 4 and 5 from 2020 onward. Under these contracts, our team deploys a staff augmentation role to help FEMA deliver the Public Assistance program to eligible applicants and sub-applicants. Tidal Basin has often deployed Program Delivery Managers (PDMG) and Site Inspectors on this contract. PDMGs represent FEMA to the recipients and sub-recipients, guiding them through the complicated Public Assistance process. Site Inspectors inspect facilities under damage Categories A-G for eligibility and to document damages. Our deployed staff are trained Subject Matter Experts (SME) and have participated in the Appeals Review process.
Housing Inspections Services (CONUS/OCONUS) Federal Emergency Management Agency (FEMA)
Tidal Basin, as the managing partner of the Vanguard Joint Venture, provides FEMA with a nationwide cadre of trained and disaster-ready independent inspectors and provides housing inspections for over 50% of HIS task orders. All inspectors mobilize on short notice to examine housing situations and provide immediate relief to affected homeowners. We handled concurrent disasters in Puerto Rico, the U.S. Virgin Islands, Florida, Texas, California, and the Midwest. Throughout the 2017-2018 hurricane seasons, Vanguard responded to eight disasters, trained and deployed roughly 10,000 inspectors, and completed over 1.4 million housing inspections in six months. Our response system enables us to scale office and field staff on demand. Vanguard developed customized applications to support program management and data transfer from the field, seamlessly connecting to FEMA systems. Our processes are tested and support just-in- time (JIT) delivery. Our team completed the first HIS contract term and, in October 2019, was awarded the five-year, ~$943 million recompete. Florida Division of Emergency Management (FDEM) / Florida Digital Services COVID-19 Program Management, Non-Congregate Sheltering (NCS), Sheltering-at-Home for Recovery Continuation (SHRC), and Starlink Tidal Basin is supporting FDEM in housing recovery efforts from Hurricane Ian. We are currently working on a FEMA public assistance-funded emergency sheltering program and a state-funded limited home repairs program to address housing damage for affected counties. • Call Center was launched within 72 hours • Supported 150 points of distribution • 6,000 agents at peak; fielded over 19 million calls • Pre-registered two million appointments; scheduled one million appointments • Starlink – provided 660 satellite communication units, 20 public hot spots, and tech support and monitoring to 15,000 users • NCS – intake of 3,000 through Phoenix OneCase software; inspections; 448 trailers placed.
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Tidal Basin Capabilities
Georgia Emergency Management and Homeland Security Agency (GEMA) – COVID-19 Pandemic Response and Logistics Support While managing nine GEMA mobile vaccination sites, MLU implemented tiered safety training, daily briefings, hazard assessments, and PPE compliance to ensure safe, efficient operations for over 22,000 visitors. The team prioritized safety through tailored plans, strict protocols, and employee training, maintaining a zero-recordable incident record and an EMR of 0.72 (below the industry standard), demonstrating its commitment to occupational safety and the well-being of its staff and communities. Georgia Power Company and Southern Company Services, Inc. – Hurricanes Helene and Milton Disaster Base Camp Response and Logistics Support MLU successfully delivered four turnkey disaster relief base camps in Georgia within 48 hours following Hurricanes Helene and Milton, supporting over 1,800 personnel. Services included bunkhouses, shower and rest room trailers, climate-controlled tents, kitchens, laundry, and power distribution, all managed by a 90-person operations team. Using 3D CAD mapping and our Basecamp Operations Support System, we optimized site layouts and streamlined resource allocation for efficient, on-time, and budget-compliant operations. The camps operated continuously for 7 to 18 days with 24/7 coverage ensured by dedicated site leads. Hawaii Emergency Management Agency (HI-EMA) and Hawaii Department of Defense – Disaster Response and Recovery Support Services Since 2013, Tidal Basin has supported Hawaii and nearly 100 Subrecipients with over $212M in federally funded programs, including FEMA-funded debris management, PA, 406 and 404 Mitigation, 428 PAAP, FMAG, and Treasury-funded CARES Act COVID-19 programs. For the recent Maui wildfire disaster, we were on the ground within hours to provide executive consulting, strategic advice for IA and PA programs, contact center services, Phoenix OneCase software to track unmet needs, right of entry form process development for debris removal, Starlink communication deployment, and EOC staff augmentation. We transitioned over 3,000 individuals from non-congregate sheltering to interim housing. New York State Division of Homeland Security and Emergency Services (DHSES) – Disaster Recovery Services Tidal Basin has supported NY DHSES since 2012, providing staff to guide subrecipients through the FEMA grant process, application development, Benefit Cost Analysis (BCA), and disaster closeout. The contract also includes state-run Individual Assistance, long-term recovery, and financial disaster recovery support. Puerto Rico Department of Housing (PRDOH) – Sheltering and Temporary Essential Power (STEP) / “TU HOGAR RENACE” Program After Hurricanes Irma and Maria, PRDOH enlisted our team to manage the $1.7B FEMA- funded STEP program—the largest in FEMA’s history. Within 72 hours, we hired and deployed over 700 local staff, established a bilingual call center in 3 days, and at peak, led 1,500 staff who supported 500,000 residents, processed 215,000 applications, and repaired 108,000 homes.
Our project experience is extensive. We have worked with states, territories, and the federal government on most major disasters over the last 35 years.
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Tidal Basin Capabilities
Puerto Rico Department of Housing (PRDOH) – Community Energy and Water Resiliency (CEWRI) Program Tidal Basin provides program management services for Puerto Rico’s $300M CDBG- DR funded CEWRI Program, addressing energy and water vulnerabilities. To date, we have successfully installed 5,000 PV and water storage systems, marking a significant achievement in our mission to promote resiliency in Puerto Rican communities. Tidal Basin oversees operations, applications processing, and services such as intake, eligibility, HUD income verification, inspections, awards coordination, and closeouts. Our bilingual Case Managers provide technical assistance, manage applications, and support inspections.
Federal Emergency Management Association (FEMA) – LogHOUSE Under the FEMA LogHOUSE contract, MLU has hauled 16,768 transportable temporary housing units (TTHUs), installed 9,322 TTHUs, maintained 13,553 TTHUs, deactivated 7,466 TTHUs, constructed seven (7) group sites, and maintained 15 group sites nationwide. The team responded to 17 FEMA LogHOUSE task orders across 10+ major disasters, successfully managing seven concurrently, all while earning consistent Satisfactory to Exceptional CPARS ratings. 2018 California Wildfires Housing Mission Following the Camp Fire in Gridley and Chico, California, MLU constructed an expansive temporary housing community in 70 days, including all infrastructure and 1,500 fully-furnished Modular Housing Units to house 2,100 residents. 2024 Iowa Floods Housing Mission The MLU Team constructed three group sites with 10, 20, and 66 modular housing units, completing each between 35 and 56 days from the Notice to Proceed. 2024 Hurricanes Helene and Milton, Florida and Georgia Housing Missions Following Hurricane Helene, we deployed five turnkey basecamps with 2,000+ beds within 48 hours in Georgia. Following Hurricane Milton, we dispatched and set up 1,560 beds across three sites in the Tampa Bay, FL area.
46,250+ TTHUs installed 32,000+ TTHUs maintained 21,800+ TTHUs deactivated 7 15 Since 2004, MLU Services has delivered the following: group sites constructed group sites maintained
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Tidal Basin Capabilities
Together, we’ll build a resilient future for your organization and community. Contact us today to learn how we can help your team Be Stronger Than Before®.
Contact us today:
For more information on our program support, visit our website.
tidalbasingroup.com
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