Tidal Basin Case Management

Case Management Services

Tidal Basin has managed over $3.8 billion in federal disaster recovery direct assistance programs, providing relief to households and small businesses across the country. Our efficiency is demonstrated in our portal and program launch, our speed to service, and our ability to rapidly process applications to payment.

For more information on our program support, visit our website.

Case Management Program Highlights

Project and Client

Program Allocation Program Achievements

Emergency Rental Assistance Program (ERAP)

$1.34 billion

• Launched a call center and case management staff of over 500 within three weeks of contract start. • Processed the first applicant payment within two weeks of program launch. • Approved on average over $6 million in cumulative daily benefits to more than 1,000 unique applicants. • Assisted in standing up the first-ever state-led sheltering and housing program. • Our case managers have reviewed a total of 7,428 applications, with 1,243 approvals to date. We also procured 3,036 trailers, and provided temporary shelter for 1,175 households. • All eligibility documentation, quality review and approval occurred within 48 hours of application. • One of the first programs to make payments to applicants in the country. • The program began accepting applications in December 2021, and paid the first application in January 2022. • Processed more than 1,800 individual right of entry (ROE) applications for residential and commercial properties. • Developed processes and polices that transitioned more than 3,000 individuals from NCS to longer term, more stable interim housing. • Assisted over 2,300 small businesses with application support resulting in over $43 million in grant and loan assistance.

Florida Department of Children and Families

tidalbasingroup.com

Hurricanes Ian Non-Congregate Sheltering (NCS) Florida Division of Emergency Management (FDEM)

$206 million

Homeowner Assistance Fund (HAF) Program Massachusetts Housing Partnership Maui Wildfire (DR-4724-HI) Hawaii Emergency Management Agency (HIEMA)

$178 million

$23.9 million

Case Management for CDBG-DR Economic Recovery Programs Puerto Rico Department of Housing (PRDOH)

$317.5 million

717K applications for grants and financial assistance processed

>2.7 million calls answered by our call centers

500K small businesses supported through grant funding

277K households supported