View the Tidal Basin Case Management brochure to learn how we deliver expert disaster recovery case management, program support, and financial assistance.
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Case Management Services
Housing
Tidal Basin is a leader in disaster recovery and direct benefit programs. We have knowledge and experience in the applicant- based federally funded programs where expediency in benefits distribution is essential.
Community Development
Infrastructure
Our experts specialize in programs funded by the U.S. Department of Treasury (i.e., Emergency Rental Assistance and Homeowner Assistance Fund), the U.S. Department of Housing and Urban Development Community Development Block Grant–Disaster Recovery (CDBG- DR) program, and the Federal Emergency Management Agency (FEMA). Tidal Basin knows that case management is critical to successful disaster recovery programs. We can rapidly mobilize large- scale programs to assist struggling families and small businesses. Our impactful case management services are built upon transparent communications, well-trained case managers, and robust QA/QC processes. Case management services include: • Technology solutions • Call center services • Case management (including FEMA disaster case management) • Quality assurance/quality control • Outreach, marketing, and communications • Program management • Training and technical assistance
$1.66 billion awarded to disaster-impacted households and businesses
Our state-level case management program support includes Florida, Hawaii, Louisiana, Massachusetts, New Hampshire, Puerto Rico, and Vermont.
Be stronger than before
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Case Management Services
Tidal Basin has managed over $3.8 billion in federal disaster recovery direct assistance programs, providing relief to households and small businesses across the country. Our efficiency is demonstrated in our portal and program launch, our speed to service, and our ability to rapidly process applications to payment.
For more information on our program support, visit our website.
Case Management Program Highlights
Project and Client
Program Allocation Program Achievements
Emergency Rental Assistance Program (ERAP)
$1.34 billion
• Launched a call center and case management staff of over 500 within three weeks of contract start. • Processed the first applicant payment within two weeks of program launch. • Approved on average over $6 million in cumulative daily benefits to more than 1,000 unique applicants. • Assisted in standing up the first-ever state-led sheltering and housing program. • Our case managers have reviewed a total of 7,428 applications, with 1,243 approvals to date. We also procured 3,036 trailers, and provided temporary shelter for 1,175 households. • All eligibility documentation, quality review and approval occurred within 48 hours of application. • One of the first programs to make payments to applicants in the country. • The program began accepting applications in December 2021, and paid the first application in January 2022. • Processed more than 1,800 individual right of entry (ROE) applications for residential and commercial properties. • Developed processes and polices that transitioned more than 3,000 individuals from NCS to longer term, more stable interim housing. • Assisted over 2,300 small businesses with application support resulting in over $43 million in grant and loan assistance.
Florida Department of Children and Families
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Hurricanes Ian Non-Congregate Sheltering (NCS) Florida Division of Emergency Management (FDEM)
$206 million
Homeowner Assistance Fund (HAF) Program Massachusetts Housing Partnership Maui Wildfire (DR-4724-HI) Hawaii Emergency Management Agency (HIEMA)
$178 million
$23.9 million
Case Management for CDBG-DR Economic Recovery Programs Puerto Rico Department of Housing (PRDOH)
$317.5 million
717K applications for grants and financial assistance processed
>2.7 million calls answered by our call centers
500K small businesses supported through grant funding
277K households supported
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